North's Property- one of the first Irish property companies to adopt and implement the UK FSA (Financial Services Authority) based TCF policy.

Using TCF, we will deliver improved outcomes for our clients and customers. We paraphrase below the FSA's six consumer outcomes to explain what we want TCF to achieve for North's consumers:

Outcome 1: Consumers can be confident that they are dealing with a firm where the fair treatment of customers is central to the corporate culture.

Outcome 2: Services marketed and sold by North's Property are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed throughout the services provided by North's Property.

Outcome 4: Where North's provide advice, the advice is suitable and takes account of clients' circumstances.

Outcome 5: Consumers are provided with services that perform as North's have led them to expect, and the service is of an acceptable standard.

Outcome 6: Consumers do not face unreasonable post-service barriers imposed by North's Property to change provider, submit a claim or make a complaint.